281 - Mastering Difficult Conversations: Insights on Effective Leadership with Paul Falcone

As my guest this week will tell you: to avoid a difficult conversation, is to choose the path of least resistance. But when leaders choose the easy way out? Nothing good ever comes from it; only rising frustrations, anxieties, and eventually, resignations. Luckily for us, Paul Falcone has had every difficult conversation in the book - and he’s written 17 of them! A three-decade career in HR, a stint as a Universal Studios tour guide grappling with grumpy guests, and now a workplace leadership consultant, Paul has learnt to master workplace friction with grace, empathy and a helping of storytelling. The secret? Facilitation, of course! Find out how to become a more vulnerable, self-aware manager, why we must reframe resistance, and the art of leading with an iron fist and a velvet glove. Find out about: How to approach confrontation with empathy, encouragement and motivation Why mindset, skillset and self-care are vital for effective leadership How to handle difficult managers through considered, non-violent communication The importance of building your front-line leadership muscle The ROI of raising your team’s awareness Don’t miss the next episode: subscribe to the show with your favourite podcast player. Links: Watch the video recording of this episode on YouTube. Connect to Paul Falcone: LinkedIn  Website Amazon Author Page HarperCollins Leadership Author Page YouTube Channel Any thoughts? Share them with us! Support the show ✨✨✨ If you miss the "workshops work" podcast, join us on Substack, where Myriam builds a Podcast Club with monthly gatherings around old episodes: https://myriamhadnes.substack.com/